Refund and Cancellation Policy

Last Updated: 22.11.2024

 

At Kogumedia, we strive to deliver high-quality digital products and services. Due to the nature of digital products, specific terms apply to refunds and cancellations. Please read this policy carefully before making a purchase or booking a service.

 

Refund Policy

 

Digital Products

 

    •    All sales of digital products are final and non-refundable.

    •    Before purchasing, please review the product description, compatibility requirements, and any other provided details to ensure it meets your needs.

    •    If you encounter any issues with accessing or using a digital file, please contact us at kogumedia@gmail.com or through our Contact Page. After verification of the issue, we will provide a replacement file if necessary.

 

Services

 

    •    Refunds for pre-paid services are not offered unless the service was not delivered as agreed.

    •    If you are dissatisfied with a service or experience technical issues (e.g., Zoom-related disruptions), contact us to discuss potential resolutions.

 

Cancellation Policy

 

Digital Products

 

    •    Cancellations are not permitted for digital product orders, as products are delivered instantly upon payment confirmation.

 

Service Bookings

 

    •    Cancellations for service bookings must be requested at least [Insert Timeframe, e.g., 24 or 48 hours] before the scheduled appointment to avoid penalties.

    •    Cancellations made outside this timeframe may not be eligible for rescheduling or refunds unless otherwise agreed.

 

Contact Information

 

If you have any questions or need further clarification regarding this policy, please contact us:

    •    Email: kogumedia@gmail.com

    •    Contact Page: https://www.kogumedia.net/contact